FAQ

1. Why should I become a member of arterhome.com?

As Arterhome.com, we take care of our customers more closely in order to provide better quality service, so we try to get to know you better. We aim to establish closer relations with you and become a family through our site, which serves with the image and principles of Arter Home. In this context, as Arterhome.com, we are closely concerned with the shopping habits, preferences and needs of our customers. For this reason, it is of great importance that we know your interests, special days and wishes so that you can shop more safely, quickly and easily. Arterhome.com tries to make you more satisfied with special e-bulletins prepared by considering your interests. Thanks to these e-bulletins prepared in line with your membership information and shopping habits, you can have the opportunity to learn about campaigns, discounts and all kinds of announcements in advance. I arterhome.co 's products you receive as a member, you can send anywhere in Turkey. By paying a small difference, you can have your gifts specially packaged, and you can also benefit from our special gift message card service, where you can write the message you want in the gifts you send. As a member of Arterhome.com who can access product, payment and cargo information of your orders with just a few clicks, you can be recognized by the system thanks to the "cookies" offered preferentially, and you can complete your shopping much faster with easy site directions. While browsing the product pages, you can choose the "add to my favorites" option to purchase the products you want later. You do not have to pay any fees to become a member of arterhome.com. You can activate your Arterhome.com membership immediately by filling out a short form. You can be sure that the information you provide while becoming a member will be securely stored and will not be shared with third parties and organizations for commercial purposes.

2. Will I pay a fee to become a member of arterhome.com?

You do not have to pay any fees to become a member of arterhome.com. You can benefit from all services and advantages offered by arterhome.com to its members without paying any fee.

3. Can I change my membership information and password later?

You can easily update your membership and contact information from the "My Membership Information" section, which you can access from the "My Account" page. It is very important that your membership information is up-to-date and accurate in terms of the delivery of your orders and the membership opportunities we will offer you. Our sales representatives can check the up-to-dateness and accuracy of this information for your safety, whenever they deem necessary. If the information provided does not match the facts or is out of date, they may decide not to confirm the order. (For example; unclear situations regarding the order, security, if the correct person cannot be reached from the given phone number, wrong information, etc.)

4. How often do you send e-mails to your members?

We send an e-mail for membership and general information to our first-time users. Apart from this, we send e-bulletins to our members who state that they want to receive informative e-mails about campaigns, discounts and announcements in the membership form.

5. Can I cancel my arterhome.com membership or transfer it to someone else?

While arterhome.com membership provides you many advantages, it does not bring any obligation in return. However, you can close your account at any time with a notification message to [email protected]. However, since the membership system is exclusive to real persons, it cannot be transferred to others.

6. What should I do if I forget my membership password?

On the member login screen, which you can access from the login link under the "Membership" heading on the top right of our site, if you just fill in the e-mail field, leave the password section blank and click the "forgot password" link, your new password will automatically be sent to the e-mail address you provided while signing up. will be sent.

7. I no longer use the e-mail address I subscribed to, what should I do?

To change the e-mail address you are a member of, it is sufficient to send your current e-mail address and the e-mail address you want to renew at [email protected] with your request for change. Your e-mail address will be updated by us and update information will be sent to you.

8. Can I shop without being a member or completing the login?

You do not have to be a member to review the products on arterhome.com and add them to the basket. However, you can access the delivery and secure payment pages only by completing your member login. The information we have received during membership is necessary for you to have a faster, easier and more comfortable shopping experience.

1. What is my cart?

"My Cart" is a personalized shopping list that you can access on your next site visits. (The stocks of the products you add to your cart will not be blocked for your name until the purchase is made.) With the "My Cart" feature, which you can access from the right of the pages you visit and under the "My Account" menu at the top, the products you have selected after you log in, or our warehouse stocks You can keep it until it is exhausted. This way, you can later review the products you were interested in before and make the purchase.

2. How can I use my cart?

It is very easy to add the products you are interested in to your personal basket! You can go to the detailed product page with the features and payment options of that product by clicking on the product images you see on the arterhome.com homepage or on the category pages, and you can add the product you are looking at to your basket by clicking the "add to cart" button under the products. By clicking the "My Cart" button, you can see the contents of your basket in detail, so you can update the quantity of the products you have added or remove them from the basket with just one click. (The stocks of the products you add to your cart will not be blocked on your behalf until you make the purchase.)

3. Can I remove the products I added to my cart and change them later?

If you wish, you can remove every product in your basket from your basket with a single click. After entering your basket, you can do this very easily by clicking the "delete" button next to the product you want to remove from the list.

4. How can I shop on arterhome.com?

In order to shop on arterhome.com, you must first be a member. If you are already a member, you can become recognized by our systems by logging in. You can easily log in with your Facebook account on this post. After this short process, shopping on arterhome.com, which is designed to be user-friendly, will be much faster and easier than many other sites. In our products sections, you can easily complete your shopping in just a few steps by clicking the "add to cart" button, adding it to your basket, and clicking the "buy" button.

5. What are you doing if the product I ordered is not in stock?

The possibility that a product you ordered on arterhome.com is not in stock, applies to products offered for sale from store stocks. In order to offer a wider range of products on arterhome.com, a small portion of its products are offered for sale from store stocks. Most of the products are offered for sale with warehouse stocks. Orders consisting of products offered for sale from the warehouse are delivered to cargo within two working days, while orders can be delivered to cargo in 3 to 7 working days among the products obtained from the stores. In rare cases, such as a product that is out of stock due to a physical accident or a technical error, appears active on the shopping pages, our customer service representative will contact you as soon as possible and this problem will be solved completely in line with your wishes. In such a case, you can place a new order or cancel your order and request a refund. The amount you have paid will be returned to your bank as soon as possible, according to your payment preference.

6. What should I do if I stop receiving the product I ordered?

It will be sufficient to inform our customer service representative, who you can reach by an e-mail to [email protected]. If your product is not shipped, the shipment of your order will be stopped immediately. The refunds of orders that have been suspended are returned to your bank as soon as possible by arterhome.com, according to the payment methods you have chosen. If your order is delivered to the courier company, the return conditions will apply.

7. Can I change the content of the order I paid for?

On arterhome.com pages, as soon as you confirm your purchase, your bank will automatically make your payment and your invoice will be issued after your order is confirmed. In this case, you can cancel your order and try to place a new order. If you want to make changes to your order, you must notify our customer service representative by sending an e-mail to [email protected]. If your shipment is not delivered to the cargo company, the delivery process of your order will be stopped immediately. If your order is delivered to the courier company, the fully refund conditions will apply. arterhome.com has the authority to cancel your orders, provided that you refund your payment. Please do not include information that may endanger your personal / financial security, such as your credit card number and password, in any of your written notifications!

1. Is it safe to provide my credit card information?

At arterhome.com, your security is provided by tested software and SSL encryption method provided by CloudFlare, one of the leading companies in the world. Your credit card information is never stored on Arter Home servers. Your payment transactions take place between you and your bank, only the bank informs us whether this transaction is approved or not, and your payment information is kept closed to third parties' access and intervention. Our members enjoy the comfort of moving within 128 bit SSL security area in their transactions. This encryption is an international standard.

2. Can I be charged from my credit card even though I do not give the necessary approval?

As arterhome.com, we never take credit card numbers into our systems. This type of transaction regarding the payment you have made takes place between your computer and your bank over the virtual pos (VPOS) provided by the bank we work with. Your credit card, password and security information are not accessible to our systems. For this reason, it is not possible for us to charge your credit card.

3. Is it possible to pay with a foreign credit card?

Yes, it can be done.

4. What is the arterhome.com Sales Agreement?

The arterhome.com Sales Contract is a contract text prepared to define and protect the rights of arterhome.com customers, based on the provisions of the Law No. 4822 on the Protection of Consumers and the Regulation on the Principles and Procedures of the Application of Distance Contracts. In order for our customers to shop on arterhome.com and benefit from the aforementioned rights, they must electronically approve this contract and the preliminary information form on the payment page.

5. What should I do if I cannot get payment confirmation despite entering all the required information during the payment step?

If you are trying to make your payment by credit card; * The available limit of your credit card or virtual card, * You have chosen the correct Visa or Master card type on your card, * The expiration date of your card, * You entered the card information correctly, * If the card you use is an additional card, whether it has been canceled by the main card holder, * Your internet connection during the approval process, * Whether there is a loss report made on behalf of your card; If you still have a problem despite all of the above conditions have been confirmed and you are hesitant on the payment pages, you can send an explanation e-mail to [email protected] stating your problem and your phone number.

1. What can I do about products delivered broken?

You must send photos of the broken/damaged parts of your cargo and the delivery note via e-mail to [email protected] within 3 business days after receiving the cargo of the order. If the notification period for broken/damaged products exceeds 1 business days, the complaint will not be taken into consideration.

2. What are the free shipping offers?

Free Shipping Campaigns: No shipping fee is charged for purchases of 500 TL or more. Free shipping campaigns are delivered to your address free of charge. Within the scope of the campaign, shopping can be done without paying shipping costs. The validity date of the campaign and the product details it covers should be taken into consideration. Arter Home reserves the right to change the terms of the campaign and the end date without prior notice. Free Shipping Campaigns: The shipping fee may vary depending on the city-district information to be sent and the amount of shopping. You can find Arter Home shipping fee list here. Free shipping campaigns are valid only on the specified dates and conditions. Arter Home reserves the right to change the terms of the campaign and the end date without prior notice.